At Lucessentia, we take pride in providing high-quality health and beauty products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- You will need to provide proof of purchase (order number or receipt).
- Returns due to change of mind or personal preference will require the customer to cover return shipping costs.
How to Initiate a Return:
- Email us at [email protected] with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Once we receive your returned item and inspect it, we will process your refund or replacement.
Refunds
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Processing times may vary, but refunds typically take 5-7 business days to reflect in your account.
- Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges & Replacements
We only replace items if they are defective, damaged, or incorrect. If you receive a damaged product, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
❌ Opened or used products
❌ Items purchased on final sale or clearance
❌ Gift cards
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or payment method statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund after 10 business days, please reach out to us at [email protected].
We value your satisfaction and are happy to assist with any concerns. If you have any questions, feel free to contact us at [email protected].
Thank you for choosing Lucessentia! 💖