Shipping, Refund & Return Policy

We’re committed to ensuring your satisfaction. If you need to return a product, please contact us at [email protected] before sending anything back. Let us know the reason for your return, and if it qualifies under our policy, we’ll assist you promptly.

Order Cancellation

• Orders may be canceled only before they have been shipped or produced.
• If canceled in time, you will receive a full refund.
• Once an order has been dispatched, it cannot be canceled.

Returns

Oils (Essential, Carrier, or Massage Oils)

We accept returns for oils within 14 days of delivery, provided that:

• The item is unused and in the same condition you received it.
• It is in its original packaging.
• A receipt or proof of purchase is provided.
• Customers are responsible for return shipping costs. (No restocking fee will be applied.)

Gummies, Vitamins & Supplements

Please note: We do not accept any returns, refunds, or exchanges for gummies, vitamins, or dietary supplements due to safety and hygiene reasons.

Refunds

• Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
• If approved, refunds will be issued to your original method of payment within a few business days.
• You will receive an email confirmation once the refund has been processed.

Refund Timeline & Method

• Refunds are credited directly to the bank account or card used at the time of purchase.
• Processing times may vary depending on your bank or credit card company.

Late or Missing Refunds

If you have not received your refund after approval:

1. Check your bank account again.
2. Contact your credit card company, as posting delays are possible.
3. Contact your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please reach out to us at [email protected].

Sale Items

• Only regular-priced items may be refunded.
• Sale items are non-refundable.

Exchanges

• We replace items only if they are defective or damaged.
• To request an exchange for the same item, please contact us at [email protected].

Damaged Products

If you receive a damaged item, please email [email protected] within 7 days of delivery with clear photos of the product. We’ll help arrange a refund or replacement.

Missing Products

If part of your order is missing, email [email protected] within 10 days of your order date, including your order number. We’ll investigate and resolve the issue.