At Lucessentia, we are committed to providing high-quality health and beauty products. If you are not completely satisfied with your purchase, we’re here to help!
Returns
- We accept returns within 30 days of your purchase date.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
Exchanges
- If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of delivery.
- We will gladly replace the item or offer a refund if the product is unavailable.
How to Initiate a Return or Exchange
- Email us at [email protected] with your order number and a brief description of the issue.
- Our team will guide you through the return or exchange process.
- Ship the item back to us using a trackable shipping method.
- Once received and approved, we will process your refund or exchange.
We value your satisfaction and are here to assist with any concerns. Feel free to reach out to us at [email protected] for any questions! 😊