Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

Pre-ordering allows you to secure Lucessentia products that are currently in production or awaiting restock.

• Payment: We may collect a full or partial payment at checkout to reserve your item. The remaining balance and shipping costs will be charged when the item is ready for fulfillment.
• Cancellation: You may cancel a pre-order for a full refund at any time before the item has been fulfilled. Once a pre-order has been processed for shipping, it can no longer be canceled and must be treated as a standard return.
• Timeline: Estimated shipping dates for pre-orders are subject to change due to customs or logistics delays. We will communicate any significant timeline shifts via email.

Try before you buy

Lucessentia does not currently offer "Try Before You Buy" options for our topical oil products due to health and hygiene regulations. All products must remain sealed to be eligible for return.